The spa facilities are fantastic, but the tennis courts were not operational during our stay.

Had a blast enjoying the spa with its awesome pools and relaxing saunas. The room was really spacious too! Just a bit crowded at dinner, and the food could use more variety, especially for kids.

The dinner was an ode to local flavors, with artisanal dishes crafted from farm-fresh ingredients that’ll make your taste buds dance. And can we talk about that outdoor pool? The serene views of the forest made lounging there a slice of heaven!

While the complimentary water situation was a bit of a letdown—having to shell out extra for a glass felt cheeky—this didn’t dim the charm of the place.

My stay at Hot Springs Medical And Spa was wonderful! The spa facilities were excellent, and the relaxing deep tissue massage was truly rejuvenating. I also enjoyed the outdoor pool with its stunning views, making for a delightful retreat in nature.

Dinner lacked variety.

Had a fantastic stay at Hot Springs Medical And Spa! The food was excellent with lots of choices, and the staff were super friendly and polite. Our room was clean and comfortable, and the SPA facilities were well maintained. The playroom for kids was a hit with my family, filled with toys!

Limited entertainment options after 10pm.

Pleasant and calm atmosphere

The hot pool was such a hit with our kids! We loved exploring the spacious spa area that offered plenty of peaceful retreats. Plus, the hotel's location is perfect if you're looking to hit the slopes at Bansko Ski Resort.

In my wife’s opinion, the pillows could be better.

The breakfast and dinner offerings stood out, featuring a range of organic products, including amazing hot dishes, locally sourced vegetables, and unique flavors. The spa facilities provided a serene and rejuvenating experience, particularly the hammam and the outdoor pool with jacuzzi, all exceptionally clean and well-maintained. Notably, there were minor signs of wear in the room that didn’t detract from the overall comfort, but the power cut during breakfast required some adjustment in service, though staff managed it well.

well-maintained with great amenities

The hotel features stunning mountain views from the outdoor pool that made my stay really special. The well-kept spa area provided a peaceful retreat, culminating in a wonderfully relaxing experience. I appreciated the spacious design of the common areas, which ensured that even when the hotel was full, I never felt cramped.

However, the dinner options could benefit from greater variety.

Amazing Spa Experience and Delicious Food Choices

My stay was fabulous, with an incredible spa area that provided complete relaxation. The breakfast was particularly enjoyable, featuring interesting options like smoked fish and unique juice blends. The staff surprised us on my mother's birthday with a lovely gesture of champagne and fruit, which was a nice touch. However, I wish the outdoor pool had been warmer during our visit.

Recommend it for families

We spent our days enjoying the mineral pools , I loved the warmth of the water especially on the snowy days. The staff was super attentive , they made us feel like we were the only ones there.

It wasn’t the cheapest option , but honestly worth every penny.